Privacy policy

This Privacy Policy explains how The RAD Studio collects, uses, and protects customer information when you visit our website, submit a form, place an order, request a quote, or contact us.

### Information we collect

We may collect information such as:

- Name
- Email address
- Phone number
- Billing or shipping information
- Order details
- Quote request details
- Artwork or file links you provide
- Messages submitted through our website forms
- Website usage data collected through Shopify or related tools

### How we use information

We use customer information to:

- Respond to quote requests
- Process orders
- Confirm artwork, product details, sizing, pricing, and timelines
- Communicate about pickup, delivery, or shipping
- Provide customer service
- Improve our website and services
- Send marketing emails if you have opted in

### Custom artwork and files

If you send artwork, logos, images, or file links, we use them only for reviewing, quoting, producing, or discussing your custom project. Please do not send files you do not have permission to use.

### Shopify and third-party services

Our website is hosted by Shopify. Shopify may process customer information as part of operating the online store, checkout, forms, analytics, and related services. Payment processing and other third-party services may also collect information as needed to complete transactions or provide services.

### Marketing emails

If you sign up for marketing emails, you can unsubscribe at any time using the unsubscribe link in the email.

### Sharing information

We do not sell customer personal information. We may share information only when needed to operate our business, complete an order, process payment, arrange shipping, comply with legal obligations, or use trusted service providers.

### Contact

For privacy questions, contact The RAD Studio:

The RAD Studio  
25 Ontario St  
Stratford, ON N5A 3G7  
Canada  
Phone: (519) 508-1723  
Contact page: https://www.theradstudio.com/pages/contact