Shipping policy

The RAD Studio is based in downtown Stratford, Ontario and offers custom printing, apparel, promotional products, and related services for local and nearby customers.

### Local pickup

Many orders are picked up locally from:

The RAD Studio  
25 Ontario St  
Stratford, ON N5A 3G7  
Canada

We will contact you when your order is ready for pickup. Please wait for confirmation before coming in to collect a custom order.

### Shipping or delivery

Shipping or delivery may be available depending on the order type, location, timeline, and product. Shipping costs and options are confirmed before an order is finalized.

If your order requires shipping, please make sure your shipping information is accurate. The RAD Studio is not responsible for delays caused by incorrect addresses, carrier issues, weather, or other circumstances outside our control.

### Production timelines

Custom order timelines vary depending on:

- Product availability
- Artwork readiness
- Quantity
- Print method
- Supplier timing
- Current production schedule
- Whether the order is a rush or same-day request

Same-day custom printing may be available for some projects, but it is not guaranteed. Rush availability depends on artwork, product, quantity, and schedule.

### Promotional products and special-order items

Promotional products, specialty items, and supplier-based orders may require additional production and shipping time. We will confirm expected timing before production whenever possible.

### Contact

For shipping, delivery, or pickup questions, contact The RAD Studio:

The RAD Studio  
25 Ontario St  
Stratford, ON N5A 3G7  
Canada  
Phone: (519) 508-1723  
Contact page: https://www.theradstudio.com/pages/contact